1Who can I call with questions when V-Care Pharmacy & Surgical Supply is closed?
Access is available to a pharmacist during off-hours who provide the same level of care round-the-clock at 508-202-9993 and for non-urgent matters you may also email us at [email protected]
2What is a Specialty Pharmacy?
A Specialty Pharmacy is one that fills prescriptions for specialty medications. These types of prescriptions may be taken several different ways: through injection, infusion or taken orally. Usually, you cannot get these drugs at just any local retail pharmacy. These medications often need special storage and handling. Regular Medication and Side Effect Counseling as well as Patient Education will help you with your disease therapy management. V-Care Pharmacy offers all this and more.
3What makes V-Care Pharmacy different from other Specialty Pharmacies?
V-Care Pharmacy is a full service pharmacy that focuses on giving you personal attention while keeping your health and wellness in mind. We work closely with your providers and caregivers to ensure you always have the right medications at the right time. We offer several kinds of payment assistance for your medications and provide many options to help you stick to your medication regimen. Our experienced and knowledgeable staff is available to answer your questions 24 hours a day, 7 days a week. We are here for you, to work with you towards a healthier, more fulfilling life.
4What can I expect if I am filling a Specialty Medication prescription for the first time?
After we receive your prescription either by you dropping it off or your physician faxing it in, we verify your information and enter it in to our system. We then obtain your medication history, which will help us identify if there may be any issues as we fill the prescription. Your insurance and medication coverage eligibility is determined. If a Prior Authorization is needed, we alleviate the stress and handle all the necessary paperwork and communication with your insurance company for you. You are then able to pick up your medication! We also offer complimentary follow up phone calls and refill reminders so that you never miss a dose in the future.
5How can V-Care Pharmacy help me stick to my Specialty Medication regimen?
We offer many options to help you take your medication safely and consistently – these include Blister Packaging to make it easier for patients who take multiple doses a day. Our FREE Delivery service is available to make sure your medication is delivered on time, when you need it. We offer complimentary Refill Reminders to ensure that you never miss a dose. Lastly, our Medication Synchronization service allows all of a patient’s prescriptions to be refilled on the exact same day of the month, eliminating the need for separate call-ins and pick-ups.
6How do I order a refill?
We make it a little easier for you and offer free Refill Reminders! A week before your next refill is needed; a V-Care Pharmacy staff member will call you to schedule your delivery. They will also coordinate your home health care and medical equipment, if needed.
They will also ask:
- How you are doing with your therapy?
- Are you still prescribed the same medicine?
- Do you still take the same dose?
- Are you having any side effects?
- Do you need any new supplies?
- Where you would like your next refill/supplies sent?
7What kind of assistance is available for my Specialty Prescriptions?
V-Care Pharmacy offers various coupons to several different Specialty Medications. In addition, we also offer co-pay assistance for qualified individuals to help you find additional sources of financial aid for your prescriptions.
8How is my Specialty Medication delivered?
Your medication is delivered free via our V-Care Pharmacy delivery professionals. Packages are labeled in a way that protects your privacy. You decide where the package should be delivered: to your home, doctor’s office, or another location. Once you receive your medication, you should follow the stated storage requirements.
9Who can use Blister Pack Medication?
Our Multi-Dose Blister Packs are great for independent living facilities or individuals who are taking multiple medications, while our Single-Dose Blister Packs benefit managed care facilities and group homes. Ask about this FREE service today!
10What can I expect if I am receiving Blister Pack medications from V-Care Pharmacy?
After submitting your prescription, we schedule a consultation to evaluate your needs and we take in to consideration all medications, dosages and timing of medications. After the Blister Pack is created, you may pick it up or V-Care Pharmacy will also arrange for the FREE delivery of the Blister Packaged medication, ensuring that you will receive it on time. Our Pharmacy staff will contact you up to 7 days prior to any necessary refills to see if there are any changes that need to be made to the Blister Pack.